Help and Support
Here you'll find all the important information about your order at a glance. For individual inquiries, please feel free to use our contact form at the bottom of this page or send an email to hello@minderio.com .
Ordering, payment, shipping
PAYMENT OPTIONS
We offer the following securely encrypted payment methods:
- Credit card (Visa, Mastercard, American Express)
- Apple Pay
- Google Pay
- Klarna (invoice, installment payment)
- PayPal
- Gift voucher
SHIPMENT
We ship via DHL GoGreen.
Our items are stored ready for shipment in our warehouse; your package will be carefully packed and handed over to DHL within 1-2 working days after receipt of your order.
Shipping costs & delivery time:
Germany:
Shipping costs: €6 (Free shipping on orders over €100)
Delivery time: 2-4 working days
Austria:
Shipping costs: €10 (Free shipping on orders over €200)
Delivery time: 3-5 working days
Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece
Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands
Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary:
Shipping costs: €15
Delivery time: 4-8 working days
PACKAGING? NATURALLY SUSTAINABLE
For shipping, we exclusively use grass paper packaging from the company Biobiene, which is produced in Germany .
What's special about it: Grass paper (as the name suggests) is made from a high proportion of grasses. This means it requires significantly less water, energy, and chemicals in its production than conventional paper, and it promotes the preservation of meadows – a valuable habitat for insects.
Furthermore, the grass cardboard boxes are fully recyclable, compostable and particularly resource-efficient.
We also use plastic-free alternatives for all cushioning and filling materials (for example, packing chips made from cornstarch instead of polystyrene), so that your order is well protected and shipped in an environmentally friendly way!
returns
GENERALLY
We make sure to provide as much information as possible about our products to enable you to make an informed purchase decision. We hope you are satisfied with your order. However, if something doesn't meet your expectations, you can return your order to us within 14 days of receiving your delivery.
Please understand that the items must be in their original condition in order for us to accept your return.
For each return, we charge a flat fee of €8, which will be deducted directly from your refund.
THIS IS HOW YOU PROCEED
Log in to your customer account using a one-time password that we will send to your email address. It is important that you log in with the same email address you used for your order.
- In your order overview, select the order from which you wish to return items.
- Click on “Request return” in the top right corner and select the items you wish to return.
- We will review your request and then send you a DHL return label. Please pack the items securely and, if possible, in their original packaging.
- You will receive the refund amount to your original payment method once the return has arrived and been processed.
